translator: Reporting, Evaluation & Improvement
Pittsburgh, PAFall 2026 · Volume 1, Number 1 · Back issues
In This Issue
Manager-turned-consultant in Reporting, Evaluation, Improvement, and system upgrades for recovery, housing, and human-services organizations. Long-term, repeat engagements with a Vermont recovery coalition and with Housing Works, the NYC social-enterprise pioneer, where I became a specialist in how everything worked and looked for places to make it more profitable. Trained, hired, and supervised staff and built Salesforce reporting and workflows still in use at both.
I always felt that the in-person work I did with the Department of Sanitation in NYC and Housing Works, aligning and refining systems, made the chance to work adjacent to and supportive of recovery centers even possible. They reached back and got me remotely from Pittsburgh, and it kept being about people I knew and loved working with.
On the record
- VermontRepresented the reporting interests of 12 recovery centers to the vendor of the state-required database, 2019 to 2022, and helped the centers save time on reporting and see the whole of their work in the data: the quarterly federal reports on recovery coaching in 13 emergency departments, and the reports they used to run their own. Kept on at the written request of all 11 center directors.
- New YorkCall Center Manager and Operations Liaison, 2013 to 2015, for refashionNYC, the City’s textile recycling program, run by Housing Works with the Department of Sanitation. The program tripled to 2.5 million pounds a year and 200,000 households. With the City contract under evaluation, took the City’s daily work orders from PDFs to a spreadsheet that sorted them by deadline and zip code into movers’ routes, straight into Salesforce; the City later adopted the workflow itself, and a seven-person call center’s data entry fell by two-thirds. Ran daily routing meetings with the movers, whose direction fell to me. With the bin vendor, cut four bin types to two and installation time by a third: from under 300 bins to over 900, with pickups held to the contract’s five-business-day standard through the tripling. Housing Works’ company-wide award for Efficiency and Improvement.
- Pittsburgh (now)Reporting, Evaluation & Improvement Consultant to Recovery Partners of Vermont (14 member organizations) through its database transition ahead of Medicaid billing.
Back issues
- Remote2016 to 2019. Housing Works called me back for donation development: they knew I would do it profitably, and I knew their processes from managing them.
- Remote2019. Shatterproof, Salesforce administrator on contract; de-duplicated a very large donor database with Dataloader and Apsona.
- Portland2010 to 2011. Multnomah County Library; picked from 50 coworkers for the four-person Lean Team on system-wide efficiencies.
- Los Angeles2006 to 2008. Creative Solutions, a profitable social-mission online bookseller; every technical and managerial role for the founder.
- CambridgeBefore 2000. CareInsite, a medical-software startup later folded into WebMD; hired as a temp, promoted to assistant to the CTO, then QA engineer.
- ClevelandCase Western’s Weatherhead School of Management, business department; where this page’s typeface and title come from.
Write
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Replies come with alacrity, a word a recovery coach in Vermont once used for me.